Service & Support
We are committed to delivering not only cutting-edge laser technology but also exceptional service and support throughout the lifecycle of your equipment.
Our goal is to ensure your operations run smoothly with maximum efficiency and minimal downtime.
Comprehensive Support Services
We understand that precision and reliability are critical to your CNC laser operations. That’s why we provide a comprehensive range of expert service and support options to keep your laser heads operating at peak performance and maximize your productivity.
Installation & Commissioning
Our expert engineers handle the complete installation and commissioning process, ensuring your CNC laser heads are correctly set up, calibrated, and tested for optimal performance before going online. This thorough approach minimizes startup issues and ensures your system is fully operational from day one.
Repair and Maintenance
We provide comprehensive repair and preventive maintenance services tailored to your equipment’s needs. From routine upkeep—such as cleaning, calibration, and adjustments—to resolving unexpected malfunctions, our skilled technicians keep your CNC laser heads running smoothly and efficiently.
Diagnostics & Troubleshooting
Using advanced diagnostic tools and proven troubleshooting methodologies, our specialists quickly identify the root causes of performance issues. We then implement effective solutions to restore your CNC laser heads with minimal downtime.
Onsite Technical Service
Our responsive field engineers offer onsite technical service, bringing expertise directly to your facility. Whether it’s diagnostics, maintenance, repairs, or emergency support, we minimize disruption by working where and when you need us.
Warranty Service
As an authorized dealer, we fully support the manufacturer’s warranty terms. If a covered component needs replacement, we efficiently manage warranty claims and provide prompt warranty replacement service to keep your operations uninterrupted.
Upgrades & Customization
Stay ahead with our upgrade and customization options. We help you enhance your CNC laser heads with the latest technology improvements and custom modifications to meet evolving production requirements and improve performance.
Training & Consultations
Empower your team with professional training programs and expert consultations. We equip your operators and technical staff with the knowledge and best practices necessary to operate and maintain your laser heads safely and effectively.
Why Choose Us?
Experienced Engineers. Our support specialists bring years of laser technology expertise to guide and assist you.
Fast Response Times. We prioritize your requests to provide timely solutions that keep your production on track.
Genuine Parts. Only original Bochu components are used in maintenance and repairs, ensuring compatibility and longevity.
Customer-Centric Approach. Your satisfaction is our priority. We work closely with you to understand your needs and deliver personalized support.